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1. From your dashboard, hover over the left-hand menu. Place your mouse pointer here.

2. The tab should appear as illustrated below.

4. Click Routing &amp; Preferences

6. Scroll down, click Live Call Transfer

Live call transfer — plays a critical role in achieving these goals. Optimizing and automating this process can dramatically improve customer satisfaction, reduce operational costs, and enhance team productivity.

Optimize & Automate: Live Call Transfer

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